Terms of service
These are the terms on which you, the user (“you”), use the Scale at Speed Advisor (the “Service”), operated by Do Your Bit Ltd (Company No. 08130003), registered at Suite 2a, 7th Floor — PF City Reach, 5 Greenwich View Place, London, E14 9NN (“we”, “us”). By creating an account you agree to these terms. If you don’t agree, don’t use the Service.
1. The Service
The Advisor is an AI-powered chat that applies the Scale at Speed / 2Y3X business-growth methodology to your situation. Responses are generated by Anthropic’s Claude large-language model using a system prompt we authored. The advice is informational and educational. It is not legal, financial, tax, investment or medical advice, and must not be relied upon as such. You remain responsible for decisions you make about your business.
2. Accounts
- You create an account by requesting a magic-link email or by signing in with Google. You must keep access to your email inbox and your Google account secure.
- You must be at least 16 years old and legally able to enter a contract.
- You are responsible for all activity under your account. Tell us immediately if you suspect unauthorised access by emailing [email protected].
3. Tiers and what each one includes
The Service is offered on one free tier and three paid tiers. Tier pricing is shown in GBP for UK users and USD for everyone else, determined from your IP. Prices are displayed at checkout and may change with notice; the prices below are correct at the date at the top of this document.
- Free. No charge. Up to ten (10) text messages per session, and up to nine (9) minutes of voice (advisor session time) per rolling 30-day window across approximately three short voice sessions. Conversations are not carried forward between sessions.
- Starter — £39 GBP / $49 USD per month. Unlimited text conversations. No voice.
- Voice — £49 GBP / $59 USD per month. Everything in Starter, plus up to four (4) hours of voice (advisor session time) per rolling 30-day window.
- Pro — £119 GBP / $149 USD per month. Everything in Voice, with up to twelve (12) hours of voice (advisor session time) per rolling 30-day window.
"Unlimited text" on paid tiers is a fair-use commitment for normal human use. We reserve the right to apply abuse-protection ceilings to deter automated or scripted usage; these ceilings are set well above any realistic human conversational volume and are not surfaced in normal use.
Paid members get persistent memory across sessions — the advisor can draw on your previous conversations and any Scale at Speed scorecard results held against your account.
To change tier, sign in and pick the new tier on the Upgrade page. Stripe prorates the change automatically — upgrades charge the difference for the remainder of the current period; downgrades take effect immediately with a credit applied to your next invoice. If anything goes wrong, email [email protected].
4. Payments, renewals and cancellation
- Payments are processed by Stripe. We never see or store your card details.
- Your membership renews automatically each month on the day of your original subscription. We will continue to charge until you cancel.
- You can cancel at any time from the Stripe billing portal linked from /upgrade. Cancellation takes effect at the end of your current billing period — you keep paid access until then.
- Refunds. We do not offer refunds for partial months after the 14-day statutory cancellation period starts, except where required by UK consumer law. If you believe you have been charged in error, email [email protected] and we will respond within five business days.
- If a payment fails we will email you. If we cannot recover payment within 14 days, paid features may be suspended until payment is restored.
5. Acceptable use
You agree not to:
- Attempt to circumvent the rate limits, message caps or paywall;
- Use the Service to abuse, harass or defame anyone;
- Submit or elicit content that is unlawful, infringing, obscene or deliberately deceptive;
- Attempt to extract the system prompt, reverse-engineer the model, or scrape responses at scale;
- Resell the Service or pass your credentials to someone else;
- Interfere with the operation of the Service (security testing, denial-of-service, malware injection, etc.).
We may suspend or terminate your account if you breach these rules.
6. AI outputs
- AI-generated responses may contain errors, omissions or statements that sound confident but are incorrect. Treat them as a starting point, not a final answer.
- The Advisor applies the Scale at Speed methodology. It is not a substitute for engagement with a qualified human advisor for material business decisions.
- We make no warranty that the outputs are accurate, complete, suitable for any purpose, or free from bias.
- You are solely responsible for any action you take based on an output.
7. Intellectual property
- Our IP. The Advisor software, brand, book Scale at Speed, the 2Y3X methodology, and all associated marks (including 2Y3X® and QuickMap®) belong to Do Your Bit Ltd and its licensors. Nothing in these terms transfers ownership to you.
- Your content. You retain ownership of the messages you send. You grant us a worldwide, royalty-free licence to process those messages to deliver the Service, including sending them to Anthropic for response generation and using aggregated, de-identified patterns to improve the Service.
- AI outputs. You may use the advisor’s responses in your business. The responses are generated for you specifically and we make no ownership claim over your use of them. However, we may reuse anonymised outputs internally for training, testing and improvement.
8. Service availability
We aim for the Service to be available 24/7 but we don’t guarantee uninterrupted access. We may suspend the Service for maintenance, emergency patching, or reasons outside our control (third-party outages, DNS, Anthropic availability, payment processor incidents, etc.). We will not be liable for downtime.
9. Liability
Nothing in these terms limits or excludes our liability for death, personal injury caused by negligence, fraud, or anything else that cannot be limited under applicable law.
Subject to that, and to the fullest extent permitted by law:
- The Service is provided “as is” and “as available”. We exclude all implied warranties.
- We are not liable for indirect or consequential loss, loss of profit, loss of business opportunity, loss of goodwill, or loss of data.
- Our total liability to you in any 12-month period is capped at the greater of (a) the total fees you paid us in that period, or (b) £100.
10. Termination
You can delete your account at any time by emailing [email protected]. We can suspend or terminate your account on notice if you breach these terms or use the Service in a way that harms us or other users. On termination, you lose access; we retain billing records as required by law and otherwise erase your personal data per our Privacy policy.
11. Changes to these terms
We may update these terms. The “Last updated” date at the top shows when. Material changes will be announced by email to members at least 14 days in advance. Continued use of the Service after the effective date constitutes acceptance.
12. Law and jurisdiction
These terms are governed by the laws of England and Wales. Disputes will be resolved in the courts of England and Wales, except that if you are a consumer resident elsewhere in the UK or EU, you may bring claims in your local courts.